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Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card) or KNET

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

What are the delivery charges for orders from the INTL.D website?
Delivery charges are based on the weight of the product ordered and the location for its delivery. The shipping cost will be calculated and shown on the final checkout page before proceeding with the payment. You will have the chance not to place your order if you wish not to.

Which payment methods are accepted on the INTL.D website?
Accepted methods of payment include Credit Card (Visa, Master Card) or KNET

How long will delivery take?
For order inside of Kuwait: 2-3 working days, Sunday – Thursday.
For international orders: shipping time and cost vary according to location.

What carriers do you use for delivering orders?
We use the following carriers for deliveries:

  • PostaPlus
  • TNT
  • FedEx
  • DHL

Do I get a tracking number to track my order?
If the shipping carrier provides a tracking number, we will update your order with the tracking information.

How secure is shopping on the INTL.D website? Is my data protected?
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not sell, trade, or rent Users personal identification information to others. Kindly refer to our Privacy Policy for more information.

What exactly happens after ordering?
A confirmation email will be sent to the User after placing an order. Once the order becomes ready for dispatch, a dispatch email will be sent to the User.

Do I receive an invoice for my order?
An invoice will be sent with the order.

What is your return/exchange policy?
Returns and exchanges are only accepted if:

  • The product has not been INTL.D
  • The product is in its original shape
  • The return/exchange takes place within 4 days from receiving the order